Maya Madam Refund & Cancellation Policy
At Maya Madam, we strive to provide the best home-service beauty experience. Please read our policy regarding cancellations and returns carefully.
Cancellations
Full refund for 24h notice; 50% fee for less than 24h; no refund for no-shows.
Product Returns
7 days for defective/damaged or unused/unopened products.
Refund Processing
Approved refunds are processed within 7-14 business days.
1. Overview
This policy outlines how Maya Madam handles cancellations and refunds for our professional home-service beauty treatments and retail products. We aim to balance client flexibility with the professional scheduling needs of our beauticians.
calendar_today 2. Service Cancellation
Full Refund
Cancellations made more than 24 hours prior to the scheduled appointment.
50% Cancellation Fee
Cancellations made within less than 24 hours of the appointment time.
No Refund
No-shows or cancellations at the door are not eligible for any refund.
3. Service Refunds
Service refunds are considered under the following circumstances:
- No-Show/Error: If our professional fails to arrive for the appointment or there is a technical error in our booking system.
- Quality Window: Any issues regarding service quality must be reported within a 48-hour window following the appointment for evaluation.
- Processing: Approved service refunds will be processed within 7-14 business days.
package_2 4 & 5. Product Returns
check Eligible Returns
- • Defective or damaged products.
- • Unused and unopened items in original packaging.
- • Request must be made within 7 days of delivery.
local_shipping Shipping Policy
The customer is responsible for paying return shipping costs unless the return is a result of an error on our part (e.g., incorrect or defective item).
8. Non-Refundable Items
Due to hygiene and safety reasons, we cannot accept returns or offer refunds on opened or used serums, creams, cosmetics, or personal care items once the seal has been broken.
9. Contact Us
For any questions regarding our refund and cancellation policies, please reach out to our support team: